Frequently asked questions
If your question is not answered here, please contact us. We will be happy to help you.
The most important questions and answers:
Is there a minimum order value?
What payment options does the Ritterladen offer?
Does the Ritterladen deliver abroad?
How long are the delivery times?
How can I order if I am rarely at home?
How do I return items?What are the shipping costs?
Here you will find an overview of our shipping costs.Is there a minimum order value?
No, there is no minimum order value.What payment options does the Ritterladen offer
? You can pay by PayPal, credit card or prepayment (with a 2% discount).
Our German customers can also pay cash on delivery.
Custom-made products can only be ordered against prepayment, gift vouchers by email only with PayPal.
At Lagerverkauf you can pay by cash, debit card or credit card.How can you order?
Here you will find help on how to order from the Ritterladen.Does the Ritterladen deliver abroad?
We deliver to the following countries: Germany, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Netherlands, Austria, Portugal, Sweden, Spain, Liechtenstein, Switzerland.
For Swiss customers, there is the option of delivery via MeinEinkauf.ch: MeinEinkauf.ch takes care of customs clearance and the subsequent forwarding of the goods to Switzerland. Information, prices and article restrictions can be found here: https://meineinkauf.ch/bestellen/ritterladen-schweiz/
We also deliver to other countries request.Has my order been accepted?
You will receive an order confirmation from us immediately after placing your order. Upon dispatch, you will also receive a dispatch confirmation including a tracking number so that you can always check the current status of your shipment.How long are the delivery times?
The delivery time within Germany is approx. 1-3 working days, (for payment method "prepayment": from receipt of payment), to other EU countries 1-2 days longer, to Switzerland 2-3 days longer.How can I order if I am rarely at home?
You have the option of specifying an alternative delivery address. If you are rarely at home, we can simply send your order to your workplace, friends or relatives.Who will bring me the goods?
We ship with DHL.
How do I return items?
You can exchange or return unused goods within 30 days .
If you would like to return the delivered goods to us after expressly exercising your right of withdrawal, you can find here further information on the right of withdrawal.
You can find information on returns here . If you have any further questions, please contact our
customer service. We will be happy to help you.